Create a scenario map to see a flow

Use the sticky note ideas that are on your empathy map to create a scenario map. The scenario map adds in a timeline for what is taking place as your user is experiencing stress. This map will help you develop a story as stress levels for your persona are increasing and decreasing.

    1. On a clean sheet of paper, a chalkboard, or a white board, draw four rows with the following labels:
      • Phases
      • Doing
      • Thinking
      • Feeling
    2. On the Phases row, write down four to six phases, or steps, that your user goes through during a stressful period. For example, for Maria and the new school scenario, the phases might be:
      • Prepares for school
      • Rides the bus
      • Goes to classes
      • Goes home
    3. Take the sticky notes from your empathy map and stick them under the appropriate phase in the correct row.For example, let’s say you had a Think sticky note that said, “Maybe the kids won’t like me.” That sticky note should go in the row labeled Thinkunder the phase “Rides the bus” or “Goes to classes.”
    4. When you’ve completed the scenario map, use a red marker to draw circles around what is happening just before the highest stress levels are experienced.If you are working in a team, be sure to talk about the flow and take votes as you try to decide what to circle with the red marker.

Now that you understand your user, her problems, and her situation, you should think about how to help solve those problems. How might chatbot technology or any other technology help Maria get over her stress about going to a new school?

Design thinking scenario map