SAP CRM Training Course in Ahmedabad


                                                  SAP CRM Training Course

                                                                                              Accelerate your career with SAP CRM Training. Enroll Today!

Learn SAP CRM Training from Iteanz the market leader !

Iteanz provides the most comprehensive and extraordinary technical training with our wealth of experience in SAP CRM.

The SAP CRM Training Course by Henry Harvin is formulated to equip candidates with in depth knowledge and clear perception of SAP CRM tool to develop strong relationship with customers

The Training will give an idea about CRM application benefits, to an organization in various ways such as Organizing and Coordinating various operations that includes Customers, Business partners, operations, and more

Learning Benefits

  • Gain basic understanding about the CRM Organizational Model
  • Assign Employee to Hierarchy
  • Become aware of the Business Activities and Activity Monitor
  • Be acquainted with the Sales Order Scenario in CRM & R/3
  • Develop understanding about Marketing Plan Campaign Management and BP Segmentation
  • Understand various concepts of an Organizational Model (OM)
  • Manage Account Box Setting, Remainder Setting, and more

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Training Features

Instructor-led Sessions

48 Hours of Online Live Instructor-Led Classes. Weekend Class : 16 sessions of 3 hours each. Weekday Class : 24 sessions of 2 hours each.

Lifetime Access

You get lifetime access to Learning Management System (LMS) where presentations, quizzes, installation guide & class recordings are there.

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various SAP CRM concepts.

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.


Live project based on any of the selected use cases, involving implementation of the various SAP CRM concepts.


Towards the end of the course, you will be given access to online Test. Iteanz certifies you as an SAP CRM Expert based on the scoring of 60% or above.

Course Outline

Chapter 1:Introduction to ERP, CRM, and SAP

  • In this Chapter the candidate will learn about Enterprise Resource Planning, Systems Applications and Product in Data Processing and Customer Relationship Management.

    • Introduction on ERP
    • Introduction on SAP
    • Introduction on CRM

Chapter 2: CRM Concepts

  • In this Chapter the candidate will learn about Customer Relationship Management Business Partners, Creation of Business Partners on Category, Basic Setting, Business Partner Grouping and Relationships, and also about Visual Configuration Tools.

    • CRM Business Partners
    • Creation of BP (Business partners) on Category
    • Basic Settings (Field grouping, No range etc.)
    • BP Grouping
    • BP Relationships
    • Visual Configuration Tools

Chapter 3: Organizational Model

  • In this Chapter the candidate will learn about concepts of Organizational Model, the CRM Model and Organizational Data Determination.

    • OM Concepts
    • CRM Organizational Model
    • Organizational Data Determination

Chapter 4: Territory Management

  • In this Chapter, the candidate will learn about Territory Management, its Hierarchy Levels, Hierarchy ID, and Assigning employees to Hierarchy.

    • Territory Management
    • Hierarchy Levels, Hierarchy ID,
    • Assigning employee to Hierarchy

Chapter 5:Product Master

  • In this Chapter the candidate will learn about a Product, Types of Products, Creation of Hierarchies, Categories, Attributes and Set Types.

    • Product types
    • Creation of Hierarchies and Categories
    • Creation of Attributes, Set types

Chapter 6:Activity Management

  • In this Chapter, the candidate will learn what are Business Activities and understand what is an Activity Monitor.

    • Business Activities /Task
    • Activity monitor

CHAPTER 7:Basic functions

  • In this Chapter, the candidate will learn about Basic Functions, which includes understanding what is Partner Processing, Access Sequence and Partner Determination Procedure.

    • Partner Processing
    • Access sequence,
    • Partner determination procedure

CHAPTER 8:Sales Transaction

  • In this Chapter the candidate will learn about Enquiries and Quotations, Sales Order, Customizing Sales Transactions and Sales Order Scenario in CRM AND R/3.

    • Inquiries & Quotations
    • Sales Order
    • Customizing Sales Transactions
    • Sales Order scenario in CRM & R/3

CHAPTER 9:Data Flow

  • In this Chapter, the candidate will learn about Data Flow, Copy Control and Item Category Determination in Business.

    • Data Flow in Business Transactions
    • Copy Control
    • Item category determination

CHAPTER 10: Marketing Management

  • In this Chapter, the candidate will learn about Marketing Management, which includes understanding Marketing plan Campaign Management, B P Segmentation, Marketing Attributes, and sets, Create Data and Sample Source, Profile Set Details, Product Proposals, Personalized Mail Forms, External List Management, Allocation Planning, Assigning Target Group to Channel and Campaign Execution.

    • Marketing plan Campaign management
    • B P Segmentation
    • Define Marketing Attributes and Attribute Sets
    • Create Data and Sample Source
    • Profile Set Details
    • Product Proposal
    • Personalized Mail forms
    • External List Management
    • Allocation Planning
    • Assigning Target group to channel
    • Campaign Execution

CHAPTER 11:Lead Management

  • In this Chapter the candidate will learn about Lead Management, which includes understanding Questionnaire/ Evaluation for Leads, Qualification Level for Leads and Origin, Priority and group.

    • Questionnaire/Evaluation for leads
    • Qualification level for leads
    • Origin, Priority, Group

CHAPTER 12:Sales Opportunity Management

  • In this Chapter, the candidate will learn about Sales Opportunity Management, which includes understanding Customizing Opportunities, Sales, Cycle, Phases, Origin, Group, and Priority.

    • Customizing Opportunities
    • Sales cycle, Phases
    • Origin, Group, Priority

CHAPTER 13:Service

  • In this Chapter the candidate will learn about Service Organization, Cycle, Order, Confirmation and warranty Management.

    • Service organization
    • Service cycle
    • Service Order
    • Service Confirmation
    • Complaints and Returns
    • Warranty management

CHAPTER 14:CRM Contact Channels

  • In this Chapter the candidate will learn about Customer Interaction Center, its Framework and Tile Hidden Components, Visible Components, Action box Setting, Interactive Scripting, ASAP Methodology, Middleware and Updates, Advantages and Screen Changes.

    • CIC (Customer Interaction Center)
    • Framework & Title Hidden Components,
    • Visible Components
    • Action Box settings, Remainder scripting
    • Interactive scripting
    • ASAP Methodology
    • System Landscape
    • Middleware and Updates
    • Version updates
    • Features & Advantages
    • Screen changes

CHAPTER 15:Terminology

  • In this Chapter, the candidate will learn about Terminologies such as Web UI, Business Roles, Logical Links, Role Config Keys, PFCG Roles, Navigation bar profile, etc.

    • Web UI (User Interface)
    • Business Roles & Work Centers
    • Logical links/Direct links
    • Role Config keys
    • PFCG Roles
    • Navigation bar profile etc.

CHAPTER 16:Soft Skills Development

    • Business Communication
    • Preparation for the Interview
    • Presentation Skills

CHAPTER 17:Resume Writing

    • Resume Building Technique

Why iteanz for SAP CRM Training?

  • Top technical trainers
  • Real Time and Hands on Experience Training
  • On Time Course Completion
  • Comprehensive curriculum
  • Innovative & interactive Training
  • Superb satisfaction scores
  • High Certification Pass Rate

Intended Audience

    • Become Eligible for SAP CRM’s jobs demanding background
    • Open doors to Job Opportunities Abroad demanding specialization
    • Fill the void of thousands of untapped High-Paying Jobs as SAP CRM with Talent Shortage
    • Earn a Rewarding Certification– ‘SAP CRM Training
    • Improve your CV & LinkedIn Profile with professional development
    • Support your Startup with high ROI
    • Build a Startup in one of the most rewarding fields of today

What you'll learn

  • Training: 44 Hours of Live Online Interactive Classroom Sessions
  • Projects:Facility to undergo projects in Organizational Model, Territory Management, Product Master, and more
  • Internship: Internship Assistance to gain practical experience of the learnings
  • Placement: 100% Placement Assistence Support for 1-Year post successful completion
  • E-Learning Access with Abundant Tools and Techniques, video content, assessments, and more

What People Say

I've never seen any training company like iteanz, the training was very good and highly practical. Good support Staff to address any support request on time.

Testimonial mahesh
Software Professional

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