SAP Hybris Interview Questions and Answers

1. What is SAP Hybris?

Ans: SAP Hybris is a family of products from a German company Hybris, which sells e-Commerce, Marketing, Sales, Service and Product Content Management Software. SAP Hybris provides solutions that help any organization to cut cost, save time, reduce complexity and require lesser focus to achieve excellent customer experience.

2. What do you understand about SAP Hybris Cloud for Customers?

Ans:SAP Hybris is a family of products from a German company Hybris, which sells e-Commerce, Marketing, Sales and Service and Product Content Management Software. SAP Hybris provides a solution that helps an organization to cut costs, save time, reduce complexity and require less focus to achieve excellent customer experience. The following product comes under the SAP Product Family −

  • Commerce
  • Marketing
  • Revenue (Billing)
  • Sales
  • Service
  • Hybris as a Service (YaaS)

3.What is the use of SAP Hybris Billing module?

Ans:SAP Hybris Billing provides flexible different options to customer for automating invoice process. SAP Hybris Billing provides an automated way of managing billing and ordering processes from the cloud.

Following are the key features covered under SAP Hybris Billing/Revenue capability −

  • Order and Contract Lifecycle Management
  • Quote to cash capabilities
  • Managing Revenue/Billing for subscription
  • Easy integration of Revenue with Sales, service and Marketing solution
  • Order Orchestration
  • SAP Hybris Leading Edge public cloud platform

4.What do you understand by the SAP Hybris Assisted Service module?

Ans: SAP Hybris Assisted Services Module ASM assists customer at the time of buying process using same storefront across Omni-channel. Hybris ASM module connects customer with customer support and assist them in completing their order.

The Assisted Service Module acts as an interface between SAP Hybris Commerce, SAP CRM and SAP Hybris C4C solution and hence allowing Customer Support Agents to pick customer’s online storefronts from CRM or C4C solution.

5.What are the different components under the SAP Hybris Promotion module?

Following are the key components of the SAP Hybris Promotion module −

  • Promotion Templates
  • Promotion Rule Builder
  • Priority Order
  • Promotion Contextual Messages
  • Coupon codes generation and management

6.What do you understand by Hybris Promotion management?

Ans: SAP Hybris Promotion module is used to increase the sales and to integrate with online stores to win new customers. By using SAP Hybris Promotion module, business users can create new flexible, dynamic promotions with needing any expertise. Promotion module provides various predefined promotion templates and promotion rule builders to define set of conditions.

7.What is the use of SAP Hybris Payment module?

Ans: In today’s market, it is required that companies provide customer with easy to pay options when their order is ready. If payment method is complex in nature, customer will not come back and companies can lose their potential buyers.

SAP Hybris Payment module provides an easy to use and integrated payment method of their choice to customer. Following are the key features of the Hybris Payment module −

  • Remove payment complexity and allow connecting to multiple PSP’s.
  • It provides customer with multiple payment options and easy integration to Hybris system.
  • Provides a secure payment gateway between E-Commerce site, customer and payment processing channel.
  • Centralized processing of all payment channels.

8.What are the different BTG rules to achieve SAP Hybris Advanced Personalization?

Ans: SAP Hybris Advance Personalization is part of Web Content Management System (WCMS). Advance Personalization is achieved using BTG rules. Following are the four types of WCMS −

Order Rules

Cart Rules

Customer Rules

Website Rules

9.How do you create a workflow rule in SAP Hybris?

Ans: To create a workflow rule in SAP Hybris, we should follow the steps given below.

Navigate to Worklist and click on New from workflow rules worklist. You have to enter the following general information −

  • Mention the Description to identify the rule in the worklist.
  • Next is to select the Business Object- such as opportunity or ticket, to which the rule is to be applied.
  • Next is to select the Timing for applying the rule- you can select three timing types to apply to your rule.
    • On Create Only
    • On Every Save
    • Scheduled

When the timing is left blank, the default On Every Save will be automatically applied.

10.What is the SAP Hybris Search feature?

Ans: SAP Hybris Commerce Search is a powerful option in Hybris cloud to increase sales and profile for companies. If a company provides poorly organized search results, usability problems and results in loss of sales. Using Commerce search, companies can easily promote their products and product categories by driving from the Commerce search results. This in turn improves customer-shopping experience and hence improve margin and sales for companies.

11.What are the capabilities of SAP Hybris Product e-commerce?

Ans: Hybris product site covers the following capabilities of SAP Hybris Product for e-commerce −

  • B2C Commerce
  • B2C Commerce
  • Product Content and Catalog Management
  • Omni-Channel Fulfillment
  • Creating Contextual Experiences

12.What are the capabilities for SAP Hybris Cloud for Customer Sales?

Ans: The following capabilities are covered in SAP C4C Sales solution.

Sales Force Automation

Sales Performance Management

Retail Execution

13.What is the difference between SAP C4C vs SAP Hybris Product family?

Ans: SAP Cloud for Customer C4C is a SAP Cloud based CRM based management solution and is different from traditional SAP CRM on premise set up. SAP C4C provides best CRM based Sales, Service and Marketing practices including options to access it mobile devices. In April last year, SAP has renamed their Cloud for Customer solution as SAP Hybris Cloud for Customer.

SAP Hybris is different from SAP Hybris Cloud for Customer in sense that it offers product for Commerce, Billing or Revenue, Sales, Service and Marketing and SAP Hybris Marketing is very different from Hybris Commerce.

SAP Hybris Product family contains following distinct products named as −

  • Hybris Commerce
  • Hybris Revenue or Billing
  • Hybris Cloud for Customer for Sales
  • Hybris Cloud for Customer for Service
  • Hybris Marketing

14.What do you understand by SAP Hybris Accelerator concept?

Ans: SAP Hybris Commerce Accelerator provide organizations with ready-to-use Omnichannel commerce solution with storefront templates and business tools that allows organization to create an exceptional customer experience.

When a new project is started, it includes everything working ready for you to rebrand and customize as needed. SAP Hybris Accelerator is designed to provide the platform and architecture of SAP Hybris Commerce that helps in reducing cost of ownership and speed up the implementation process.

SAP Hybris Commerce Accelerator is available for B2B, B2C, Financial services and other marketing types and sites are available with market specific capabilities and expected features for each market type.

15.What are the different Hybris Modeling techniques?

Ans: Following are the different Hybris modeling techniques.

  • Items.xml − This file is used for data modeling in Hybris Commerce data model
  • Item types − This is used to create tables.
  • Relation types − This is used to create relation between tables.
  • Atomic types − Atomic types
  • Collection types − Collections
  • Map Types − To define maps
  • Enum types − To define enums

16.What do you understand by Hybris Bundling module? What are the advantages?

Ans: A Bundling module in SAP Hybris is used to address the needs of companies who sell service bundles and digital products. SAP Hybris provides a tool for configuring, to manage and sell bundled offerings. The Bundling module provides various benefits in the e-commerce model.

  • Using bundling service, organizations can Increase average order value and margin by bundling content and products.
  • Bundling module improves conversion rates with personalized and content-rich shopping experience to customers.
  • It helps Ecommerce organizations to cross-sell physical and digital goods on one commerce platform.
  • Bundling helps organization in managing and expanding product offerings by transforming complex products into simple, compelling selections for customers.
  • Easy to use, flexible business tool to manage complex product offerings and bundling service.

17.What is the SAP Hybris Search feature?

Ans) SAP Hybris Commerce Search is a powerful option in Hybris cloud to increase sales and profile for companies. If a company provides poorly organized search results, usability problems and results in loss of sales. Using Commerce search, companies can easily promote their products and product categories by driving from the Commerce search results. This in turn improves customer-shopping experience and hence improve margin and sales for companies.

18.What are the different BTG rules to achieve SAP Hybris Advanced Personalization?

Ans:SAP Hybris Advance Personalization is part of Web Content Management System (WCMS). Advance Personalization is achieved using BTG rules. Following are the four types of WCMS −

  • Order Rules
  • Cart Rules
  • Customer Rules
  • Website Rules

19.How To Run Multiple Hybris Instance In One Machine?

Ans: Basically hybrid runs on a tomcat instance. Hybris is shipped with a bundled tomcat. So the question here is actually, how to run multiple tomcat in one machine.

We can run as many hybris we want, till our machine memory permits. To do so, we need to make each instance of tomcat to have it’s own ports to use. Make below ports unique for each instance. We should add below properties in local property file of each instance with unique values.

  • tomcat.http.port=7001
  • tomcat.ssl.port=7002
  • tomcat.ajp.port=7009
  • tomcat.jmx.port=7003
  • tomcat.jmx.server.port=7004

20.How To Setup A Svn Environment For Hybris Projects?

Ans: Maintaining a version system for any project is one of the most crucial aspect. Hybris projects are not special in this regard. They also do have the same life cycle in terms of development. We need to maintain different environments like SIT, UAT etc. To provide a local development environment is also equally important.

Since the size of OOB Hybris is huge, it is difficult to put everything in SVN (or GIT). Also it is not advisable. The hybris is improvising every day. A new release should not give us pain in terms of development.

The best practice for versioning a hybris project could be:

Put only custom folder, containing customized extensions to versioning software.

Pass latest local.properties, local extensions locally to each developers.

Maintain copy of latest local.properties, local extensions in each of servers like development and SIT, UAT etc.

Hybris software is wrapped around custom folder on each environment.

Media folder could possibly in SVN or can be passed locally like property files.

production environment, normally is not connected to SVN. Rather we take the most stable copy from UAT and deploy it using some deployment tool like , bamboo.

These core tutorials will help you to learn the fundamentals of Tableau.

For an in-depth understanding and practical experience, explore SAP Hybris Training

21.Can we use Hybris for product enrichment also?

Ans: Yes, their PIM module is meant for this.