ServiceNow 101 Administration

Course Features

Course Details

Description
This course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform. This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam. This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow. While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.
Who is the target audience?
Anyone interested in becoming a ServiceNow administrator or developer
Those who are new to the platform
Those who are looking to pass the ServiceNow certified System Administrator exam.
course outline:Course Introduction 
Introduction 
A Note On The Instance
ServiceNow Introduction
Overview
Navigating The System
Demo
Section 2 Review
Lists & Forms
Records
Filters & Search
Context Menus
Modifying Lists
Modifying Forms
Section 3 Review
Customizations
Overview
Customizations Part 1
Customizations Part 2
Update Sets & Plugins
Section 4 Review
Tables & Fields
Tables
Fields
Table Relationships & Schemas
Creating & Deleting Tables
Creating An Application
Section 5 Review
User Administration 
Users & Groups
Roles & Access Controls
LDAP & SSO
Section 6 Review
Core Applications
Incident & SLAs
Problem & Change
CMDB
Service Catalog
Knowledge
Section 7 Review
General Administration 
System Administration Part 1
System Administration Part 2
Events & Notifications
Workflows
Import Sets
Reporting
Section 8 Review
Course Review: Building A Custom App 
Overview
Tables & Fields
Loading Data
Administration
Customization
Reporting & Demo
Final Words & Notes On Exam
Additional Material
System Administrator Practice Exam
Workbook
This course does not have any sections.

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