SAP Customer Services Management Training

The SAP Customer Services Management Training offered by Iteanz provides participants with the skills to manage after-sales processes and service operations within SAP. The course focuses on efficiently handling service orders, contracts, warranties, resource scheduling, and customer interactions. It enables businesses to improve customer satisfaction, streamline service processes, and optimize operational efficiency.

Through hands-on exercises and real-world scenarios, participants will learn to configure and manage the Customer Service (CS) module in SAP ERP or SAP S/4HANA, integrating it with other modules such as Plant Maintenance (PM), Sales and Distribution (SD), and Materials Management (MM).

Understand SAP Customer Services Management concepts and architecture

Create and manage service notifications, orders, and contracts

Configure warranty and service agreements

Plan and schedule resources for service execution

Integrate CS with SD, MM, and PM for end-to-end service processing

Generate and analyze reports for service performance monitoring

Apply Python scripting for basic automation and reporting tasks in SAP CS

SAP Functional Consultants (SD, MM, PM) looking to specialize in Customer Service

Service Managers and Coordinators

Customer Support Executives using SAP

Technical Consultants interested in integrating Python-based automation with SAP CS

Business Analysts working with service process flows in SAP

Overview of SAP CS in SAP ERP & S/4HANA
Key features and business benefits
Integration with SD, MM, and PM modules
CS master data: equipment, functional location, materials

Creating and processing service notifications
Types of service orders and their uses
Linking notifications to service orders
Status management for service documents

Creating and managing service contracts
Defining warranty conditions and periods
Linking warranties to equipment and service orders
Warranty claims processing

Assigning technicians and service teams
Using the resource planner in SAP CS
Managing spare parts for service execution
Capacity planning and tracking

Integration with SD for billing service orders
Cost tracking and settlement
Spare part procurement and inventory management (MM integration)

Standard SAP CS reports
Using Python for extracting and analyzing CS data
Generating KPIs for service performance

End-to-end service process flow (from notification to billing)
Python automation example for service data extraction
Case study on improving service operations in SAP CS

Expert Trainers

Learn from experienced professionals and industry experts with real-world knowledge.

Hands-On Training

Gain practical experience through real-world scenarios, projects, and interactive exercises.

Customizable Corporate Training

Tailored solutions to meet the unique needs of organisations and teams.

Certifications & Assistance

Courses are aligned with international standards and we also help you to prepare for globally recognised certifications.

Global Recognition

Trusted by individuals and enterprises worldwide, with a track record of successful alumni and partnerships.

24 x 7 Expert Support

We have a 24x7 online support team to resolve all your technical queries, through a ticket-based tracking system, for a lifetime.

“Iteanz’s SAP CS training was outstanding! The well-structured course covered configuration, service orders, and contracts in depth. Trainers were knowledgeable and patient, offering practical insights. Post-session support and study materials were extremely helpful for certification prep.”

Siyara Sinha

CRM Analyst

“A well-organized course with a perfect blend of theory and live SAP system practice. The faculty simplified complex integration topics (SD, MM with CS) effectively. The LMS access and recorded sessions were a big plus. Iteanz’s team ensured a smooth learning journey—great for career growth!”

Latika Sharma

IT Support Engineer

“The training was comprehensive, focusing on key areas like service processes, warranty management, and reporting. The interactive sessions and real-world scenarios helped me apply concepts immediately at work. Kudos to the trainers for their expertise and the support team for quick resolutions.”

Udita Sen

SAP Functional Consultant

“A fantastic course! The trainers made complex topics simple with real-life examples. The study materials and post-training support were excellent, and the hands-on exercises really boosted my confidence. Iteanz truly cares about student success—highly recommend for anyone looking to upskill in SAP CS!"

Diksha Jaiswal

Business Analyst

Iteanz is providing 100% placement assistance on our key courses. We help you with career counseling, Exams on Key courses, Mock Interviews and Technical Interviews Tips.

Landing an interview proves that you have the job-specific skills for the position, but how do your interview skills stack up? Also, Soft skills are often the most important factor in showing you're the best candidate for the job.

Hence we are conducting FREE TRAINING on Soft-Skills worth Rs-25,000 to all Iteanz students which will help you to attend the interviews with more confidence.

Yes. We arrange a free demo for all the courses either in the Classroom or Live-Online demo. Please fill the demo request form to schedule a free demo.

You will never miss a lecture at myTectra. You can choose either of the two options:

Classroom Training:

If you miss one or a few classes we can give a backup class based on the trainer and your convenient time.
In case you miss many classes, we can reschedule your class with upcoming batches or other running batches based on how many course topics you have completed so far.

Live-Online Training:

View the recorded session of the class available in your LMS.
You can attend the missed session, in any other live batch.

Just give us a CALL at +91-80-468-10331 OR email at info@iteanz.com

Payments can be made using any of the following options and a receipt of the same will be issued to you automatically via email for both classroom training and Online training.

Visa Debit/Credit Card
American Express and Diners Club Card
Master Card
PayPal
Net Banking/Wire Transfer
UPI Payment such as Google Pay, PhonePe, Paytm
Cash/Cheque/DD ( Not for Online Training )

For Individual:

Classroom Training - Bangalore

Live-Online Training - Globally

For Corporates:

Classroom Training - We deliver classroom training for corporate in more than 20 countries. Send us an Enquiry Now!

Online Training - Globally

* All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

Our Trainer’s are chosen not only for their knowledge and expertise but also for their real-time experience in the respective courses.

Placement Assistance

Resume & LinkedIn Profile Building

Exclusive access to Iteanz Job portal

Access to Soft Skill Enhancement

Mock Interview Preparation

One-on-one career guidance

SAP EHS

SAP CRM

SAP IBP

SAP EWM

SAP BRIM

SAP MDG

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Enhance Customer Service and Management with SAP Training

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SAP Customer Services Management Training

Course Overview

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