Guidewire ClaimCenter Testing Training

• Overview of the InsuranceSuite (PC, BC, CC).
• The Claim Lifecycle: From Accident to Check Generation.
• The Role of a Tester in a Guidewire implementation.
• Navigation: Understanding the ClaimCenter Workspace, Sidebar, and Tab Bar.

Lab: Logging in with different roles (Adjuster, Supervisor, Admin) to understand permission-based testing.

• Test Scenarios for FNOL: Auto, Property, and Liability claims.
• Testing "Verified" (Policy exists) vs. "Unverified" (Policy snapshot) claims.
• Validating mandatory fields and Wizard steps.
• Negative Testing: Trying to file a claim on a cancelled policy or outside coverage dates.

Lab: executing an end-to-end FNOL test case for a multi-vehicle accident.

• Segmentation Rules: Verifying if the system correctly marks a claim as Low/Mid/High complexity.
• Assignment Rules: Testing if the claim routes to the correct Adjuster or Group based on location/type.
• Workplans: Verifying that the correct Activities/Tasks are generated automatically.

Lab: Creating a complex claim and verifying it is assigned to the "Complex Loss Unit."

• Understanding the Parent-Child relationship (Claim -> Exposure).
• Coverage Logic: Testing Deductibles and Limits.
• Validating "Coverage in Question" logic.
• Testing the ability to reopen and close exposures independently.

Lab: Testing a scenario where the claim exceeds the policy limit.

• Reserves: Testing Initial Reserves and Reserve Adjustments.
• Checks & Payments: Testing Manual Checks, Scheduled Payments, and EFT.
• Authority Limits: Testing approval workflows (e.g., Adjuster tries to pay $50k but limit is $10k).
• Bulk Invoices: Testing payments to vendors (e.g., Towing companies).

Lab: Generating a payment that requires Supervisor approval and validating the approval queue.

• Subrogation Testing: Verifying the workflow to recover money from an at-fault third party.
• Salvage Testing: Validating the vehicle total loss process.
• Litigation Testing: Creating a "Matter" and assigning legal teams.

Lab: Executing a "Total Loss" scenario involving Salvage and final payment.

• Understanding the ClaimCenter Data Model.
• Key Tables: cc_claim, cc_exposure, cc_check, cc_reserve.
• SQL Validation: Writing queries to ensure front-end actions are saved correctly in the DB.
• Verifying Financial Consistency (T-Accounts).

• Policy System Integration: Verifying that policy data flows correctly into ClaimCenter.
• Vendor Integration: Testing Service Requests (e.g., assigning a repair shop).
• Document Management: Uploading, viewing, and deleting claim documents.

Notes: Testing Confidential vs. Public notes.

• Testing User Roles and Permissions (Access Control Lists).
• Testing Catastrophe (CAT) Zones setup.
• Testing Activity Patterns and Rule changes.

• Designing a Test Strategy for a ClaimCenter upgrade or implementation.
• Identifying candidate scenarios for Automation.
• Common Defects in ClaimCenter and how to report them.
• Regression Testing best practices.